By Quyen Vaillant, Program Manager, and Dana Voss, Director, NET+ Program Management, Internet2
The 6th annual NET+ ServiceNow Higher Education Summit at Knowledge26 is underway at the University of Nevada, Las Vegas.
We will build on the success of last year’s Higher Ed Summit, where attendees came together for a highly engaging day of peer exchange, practical insights, and community connection.
Occurring May 4 from 10:00 a.m. to 4:00 p.m. PT, the Higher Ed Summit will bring together IT leaders, ServiceNow platform owners, developers, and higher education staff for a day of focused discussion and peer exchange.
ServiceNow Knowledge26 doesn’t kick off until May 5, giving attendees an exclusive look at ServiceNow and its evolving capabilities. This exclusive look will help attendees cut through the noise to understand what is relevant, what is realistic, and what is worth bringing back to their institutions. It also gives attendees a chance to compare notes with peers and think more strategically about their next steps.
ServiceNow Updates and Practical Applications
This year’s Higher Ed Summit will begin with an overview of the latest developments in the NET+ ServiceNow service, setting the tone for the day. These updates will reflect institutional needs across student services, operations, and accessibility, and highlight where the platform is delivering meaningful impact.
From there, the event shifts from updates to application with Life After LEAP. Celisa Manly, director of service management at Northern Arizona University, will share how the school is implementing recommendations from their NET+ ServiceNow engagement, detailing early outcomes and lessons learned.
That conversation will continue with Unlocking the Value of Now Assist in Higher Ed, a panel facilitated by Christina Lago, IT director of customer experience and service management at Yale University. The panel will explore how higher education institutions are using AI-powered capabilities to create value across their organizations. AI in Action: WGU Speeds ServiceNow Upgrades and Enhancements is the final feature in the day’s event. Aaron Day, software engineering manager at Western Governors University, will go in-depth on how the university is using AI to accelerate ServiceNow upgrades and deliver enhancements more efficiently.
The day will conclude with an interactive debrief led by Quyen Vaillant, NET+ program manager at Internet2, helping you connect the day’s learning to your own institutional priorities.
Extend the Conversation Throughout Knowledge26
The Higher Ed Summit is just the beginning.
Throughout the week, attendees can continue the conversation in the NET+ ServiceNow hospitality suite — a dedicated space for the higher education community to connect, collaborate, and learn from one another.
This year, the suite will host a series of Birds of a Feather sessions led by ServiceNow and higher education leaders. These informal, peer-driven discussions will dive into topics such as AI strategy, service management, governance, and platform integration.
Designed to be interactive and candid, these sessions offer a chance to:
- Exchange ideas with peers facing similar challenges
- Ask practical, experience-based questions
- Explore how others are approaching implementation and change
Whether you’re looking to go deeper on a specific topic or simply connect with colleagues across institutions, the hospitality suite provides a valuable extension of the Summit experience.
Optimize Your ServiceNow Knowledge26 Experience
The Higher Ed Summit is a practical, candid space for higher education professionals who want a sharper context before the broader conference begins.
Learn from real experiences
Hear how institutions are evolving their use of ServiceNow from IT service management into an enterprise platform.
Have honest conversations with peers
Connect with leaders who are tackling similar challenges across higher education.
Take part in collaborative problem solving
Bring your challenges to the table and work through them with peers in an active working session.
Help shape what comes next
Your perspective helps inform the direction of the NET+ program and the broader community. This is as much about contributing as it is about learning.
Seats are filling up. More than 70 people attended last year, and this year’s attendance is capped at 100 attendees.
View the full agenda and event details.
Get a sense of last year’s experience in this recap.