ServiceNow
The Smarter Way to Workflow
ServiceNow gives you visibility into processes and infrastructure through a single system of record for your campus.
You want to deliver better student experiences to help facilitate groundbreaking research, not spend time looking after infrastructure. The Internet2 NET+ collaboration with ServiceNow gives you end‑to‑end visibility into processes and infrastructure through a single system of record for you campus. This service enables you to consolidate and automate service management processes, increase efficiency, and lower costs.
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Make It Easier for the Campus to Focus on Learning and Research
You want to deliver better student experiences and help facilitate groundbreaking research, not spend time looking after infrastructure. And everyone from students to faculty to administrators wants the services they use on campus to be just as convenient as the ones they use in their personal lives.
Our solutions give you end‑to‑end visibility into processes and infrastructure through a single system of record for IT. This enables you to consolidate and automate service management processes, increase efficiency, lower costs — and devote more time to innovating and creating the consumer‑like experience that students, faculty, and staff expect.
Improve Visibility
Replace department silos and redundant legacy service tools with a single system of record for ITConsumerize the Service Experience
Provide approachable services for students, faculty, operations staff, alumni and campus visitorsImprove Efficiency
Automate repeatable, manual processes, including cloud provisioning, onboarding, and moreDeliver More Value
Leverage proven IT service management processes that can be rapidly modified for specific institutional needs without high-cost constraints or the need for programmers -
Please feel free to contact either of the individuals listed below if you have further questions about the NET+ ServiceNow offering. Thank you.
Matthew BussProgram Manager: NET+ SaaS PortfolioInternet2Wanda BurgamyStrategic Outcomes Manager, EducationServiceNowThere are various ways to engage the community on a number of different topics Below you will find various resources in which you can participate and take advantage. If you are looking to participate in the overall NET+ ServiceNow program, please reach out to Matthew Buss (mbuss@internet2.edu) who can give you program information.NET+ ServiceNow Advisory Board
This advisory board is made up of the following institutions and has been given the charge to work with ServiceNow on keeping the program relevant to the community. If you would like to engage with the advisory board, please contact Matthew Buss, with the email address above.
- University of Washington (Sponsor)
- American University
- New York University
- Notre Dame University
- University of Central Florida
- University of Maryland
- University of Texas at Arlington
- University of Virginia
SNow Higher Education Group – Mailing List
This mailing list is for ServiceNow customers or potential customers who are members of higher education institutions. There are many collaborative resources available for ServiceNow customers, for ITIL/ITSM, and for higher education, but none specifically in the space that crosses all three. In that context, Karen Van Dusen (Carnegie Mellon University) and Hillary Rosenfeld (Boston University) maintain this list for anyone who is a ServiceNow customer and in higher education. Topics typically range from ServiceNow implementation and adoption strategies in higher ed to networking planning for events like ServiceNow’s Knowledge conferences.
To participate visit (no vendors please): groups.google.com/group/snow-higher-ed
SNow Higher Education Group – Web Meetings
These are occasional collaboration opportunities in which Karen Van Dusen (Carnegie Mellon University) and Hillary Rosenfeld (Boston University) coordinate web sharing sessions on various topics where the Google Group has expressed an interest. Community members typically share how they are solving particular problems at their institution using ServiceNow. The sessions are meant to be informal with short presentations and significant time for questions and discussion. You can access recordings of past sessions.
Higher Education Collaborative Resources for ITSM (IT Service Management)
itSMF is a not for profit international organization focused on IT Service Management. The Higher Education Community of Interest Group is devoted to discussion, development, and adoption of IT Service Management principles in support of institutions of higher education.
- itSMF USA – Higher Education Community of Interest (CoI)
- LinkedIN Group -> itSMF USA – Higher Ed CoI
- www.itsmfusa.org -> Community -> Community of Interest Groups
- http://www.itsmfusa.org/?commofinterest
- Signup at higheredsig@itsmfusa.org
EDUCAUSE is an international organization focused on IT within higher education. Within the organization, there is a constituent group for members interested in IT Service Management:
- EDUCAUSE ITSM CG (Constituent Group)
- www.educause.edu/discuss — Search “ITSM” — click “[ITSM]”
- http://sites.google.com/a/educause.edu/educause-wiki-site/itsm
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Subscriber Information
Eligible Subscribers: Internet2 Higher Education members, research-related Internet2 Affiliate members, or non-members that would fall into either the Higher Education or Affiliate member categories. Sponsors: University of Washington Email: netplus@internet2.edu Contact: Matthew Buss Subscribers (216):
- Akron Children’s Hospital
- Alameda Health System
- Alliance Chicago
- American University
- Angelo State University
- Arizona State University
- Atrium Health Wake Forest Baptist
- Auburn University
- Augusta University
- Augusta University Medical Center
- Ball State University
- Bentley University
- Boise State University
- Boston University
- Brigham Young University
- Butler Community College
- Butler University
- California State Polytechnic University – Pomona
- California State University – Bakersfield
- Carnegie Mellon University
- Carson Tahoe Health
- Central Arizona College
- Central Community College
- Cincinnati Children’s Hospital Medical Center
- Clayton State University
- Colorado Theological Seminary
- Connecticut State Colleges and Universities
- CUNY (City University of New York, The)
- Dallas Independent School District
- DePaul University
- Doane University
- Duke University
- Duke University Health System Inc.
- Edward Elmhurst Health
- Elizabeth City State University
- Florida International University
- Florida State University
- Fordham University
- Fort Worth Independent School District
- Gallaudet University
- Genesis Healthcare System
- Georgia Institute of Technology
- Georgia State University
- Grinnell College
- Gwinnett County Public Schools
- Hamline University
- Harvard Law School
- Harvard University
- High Point University
- Hofstra University
- Howard University
- Indiana University
- Indiana University – Global Research NOC
- Indiana University – University Information Technology Services
- Iowa State University
- Ivy Tech Community College
- John Hopkins University – Procurement Services
- Johns Hopkins University Applied Physics Laboratory
- Keck Medicine of USC
- Keller Independent School District
- Kellogg School of Management at Northwestern University
- Kennesaw State University
- Legacy Community Health
- Lincoln Labratory – Massachusetts Institute of Technology
- Loma Linda University Health
- Los Rios Community College District
- Lower Hudson Regional Information Center
- Loyola Marymount University
- Lucile Salter Packard Children’s Hospital at Stanford
- Madison Area Technical College
- Marshall University
- Medical University of South Carolina
- Mesa Community College
- Middle Tennessee State University
- Midland University
- Milton S. Hershey Medical Center
- MIT (Massachusetts Institute of Technology)
- MIT Medical
- MIT Sloan School of Management
- Moravian University
- Museum of Science
- North Carolina State University
- Northeast Community College
- Northeastern University
- Northern Arizona University
- NorthShore University HealthSystem School of Nurse Anesthesia
- Northwest Regional Data Center – Florida State University
- Northwestern Medicine
- Northwestern University
- Nova Southeastern University
- OARnet (Ohio Academic Resources Network)
- Ohio State University, The
- Oklahoma State University Center for Health Sciences
- Oklahoma State University Medical Center
- Old Dominion University
- Oregon State University
- OU Medicine Inc
- Penn State (Pennsylvania State University, The)
- Penn State Health
- Pensacola Christian College
- Princeton University
- Radford University
- Regis University
- Riverside University Health System
- Robert H. Smith School of Business
- Rochester Institute of Technology
- Rowan University
- Rutgers, The State University of New Jersey
- Salt Lake Community College
- San Diego State University
- Schuyler Steuben Chemung Tioga Allegany BOCES
- Seattle Children’s
- Seattle Public Schools
- Simmons University
- Smithsonian Institution
- South Central Regional Information Center
- Sparrow Health Systems
- St. Catherine University
- Stanford Children’s Health
- Stanford Health Care
- Stanford University
- Suffolk University
- Teachers College – Columbia University
- Texas A&M University
- Texas A&M University – Corpus Christi
- Texas Tech University
- Texas Tech University – Information Technology Division
- Texas Tech University Health Sciences Center
- Texas Tech University System
- The Nebraska Medical Center
- The Queen’s Health Systems
- The University of Chicago Medical Center
- The University of Texas at Austin Dell Medical School
- Thomas Jefferson University
- Touro College
- TriHealth
- Tufts University
- Tulane University
- UC Health
- UChicago Medicine
- UCLA Health
- UK Healthcare
- UNC Health
- University of Alabama – Birmingham
- University of Arkansas – Little Rock
- University of Arkansas for Medical Sciences
- University of Arkansas-Fort Smith
- University of California – Irvine
- University of California – Irvine, School of Medicine
- University of California – Los Angeles
- University of California – Merced
- University of California – Office of the President
- University of California – Riverside
- University of California – San Francisco
- University of California – Santa Barbara
- University of California – Santa Cruz
- University of California Irvine Medical Center
- University of California Los Angeles – Health System
- University of California, Risk and Safety Solutions
- University of California-Davis, Network Operations Center
- University of Central Florida
- University of Chicago
- University of Colorado – Boulder
- University of Denver
- University of Kansas
- University of Maryland – College Park
- University of Maryland Global Campus
- University of Maryland Medical System Corporation
- University of Massachusetts – Amherst
- University of Massachusetts – Boston
- University of Massachusetts Medical School Worcester
- University of Massachusetts-Lowell
- University of North Carolina – Chapel Hill
- University of North Carolina – Greensboro
- University of North Carolina – Pembroke
- University of North Florida
- University of North Texas
- University of Notre Dame
- University of Oklahoma Health Sciences Center
- University of Rhode Island
- University of San Francisco
- University of South Carolina – Columbia
- University of Southern California – Marshall School of Business
- University of Southern California – Provost
- University of Texas – Arlington
- University of Texas – San Antonio
- University of Texas Health Science Center – Houston
- University of Texas M.D. Anderson Cancer Center
- University of Texas Southwestern Medical Center – Dallas
- University of Toronto
- University of Utah
- University of Virginia
- University of Washington
- University of Washington Medicine
- University of West Georgia
- University of Wisconsin – Madison
- University of Wisconsin – Whitewater
- University System of Georgia
- Utah State University
- UW Health
- UW Medicine
- UW Medicine – Information Technology Services
- UW Medicine – Valley Medical Center
- Virginia Polytechnic Institute and State University
- Washington University in Saint Louis
- Waukesha County Technical College
- Wayne State College
- Weber State University
- Wentworth Institute of Technology
- Wesleyan University
- Western Governors University
- Western New York Regional Information Center
- Wright State University
- Yale New Haven Health
- Yale University
- Yeshiva University
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