Communication Date: Friday, May 8, 2026

Dear NET+ Instructure Subscriber Community,

We know the pressure on your team remains high as this week’s challenges continue. We are writing to share the information we have to date from Instructure, and update you on what Internet2 is doing to support you during this time.

Instructure published a Security Incident Update & FAQs page on their website. They have shared that it reflects everything they know at this moment and that they will continue to update it as new details come in.

In the meantime, Internet2 can help facilitate access to applicable NET+ program agreement materials, which include certain third-party beneficiary rights, and support coordination with Instructure. We encourage institutions to consult their legal counsel regarding institution-specific legal questions or decisions. If you would like to review the agreement materials, please email Tiffany Frank at netplus@internet2.edu.

Internet2 leadership and the NET+ team are in active conversations with Melissa Loble, Casey Sato, and Jody Sailor at Instructure, including discussions on remediation efforts, the ongoing investigation, and cybersecurity measures. 

To reinforce these efforts at the community governance level, the NET+ Instructure Service Advisory Group is convening this afternoon to meet with Instructure leadership and again next Wednesday to discuss this matter and advocate for transparency and timely communication. 

We are committed to providing updates to you when we have relevant information or guidance to share, and we will continue to leverage Internet2 escalation and advocacy channels to ensure stronger support and responsiveness. 

If you have any additional questions, please reach out to us at netplus@internet2.edu.

Rest assured that we are giving this matter our full attention and advocating for the transparency and support your institution needs and expects. 

Regards,

Sean O’Brien  
Associate Vice President, Internet2 NET+