Internet2 NET+ ServiceNow Institutions Share Governance Best Practices at NET+ I2 Online Event

By Apryl Motley - Technical Writer & Communications Lead, Internet2 Trust and Identity/NET+ Service

Estimated reading time: 2 minutes

IT professionals working in the research and education community have no shortage of priorities on their very full plates. And it stands to reason that they cannot be all things to all people at all times. Or does it? 

Stakeholders across the enterprise on your campus aren’t always reasonable. How do you determine which projects should be the main course on your team’s plate? Which initiatives should have priority? To make strategic decisions about where to allocate your resources, you need a governance structure. 

To give you a head start on establishing or expanding governance structures on your campus, join us on July 27 for “You Need Structure: A Panel Discussion with NET+ ServiceNow Institutions on Governance” presented by the Internet2 NET+ Program. 

“Enterprise Service Management requires us to engage with our business partners to collectively understand and prioritize what’s important,” said Mary Mulvihill, chair, Internet2 NET+ ServiceNow Advisory Board and director of the service management office at University of Washington. “Whether it be an Internet2 advisory board for how to continually improve our program or a technical change advisory board to ensure smooth operations, governance structures help ensure we deliver on our promise of value. When we come to the table to figure out a path forward, we’re much more likely to succeed than if we forge ahead alone.”

During this discussion, you’ll hear from three panelists whose campuses combined have close to two decades of experience leveraging the capabilities of Internet2 NET+ ServiceNow to establish and implement governance structures.These structures inform their institutional policies and resource prioritization while providing a framework for effective management of stakeholder relationships.  

NET+ Program Manager Matthew Buss acknowledged the importance of institutions having structures in place for establishing priorities. “You need one source of truth upon which your priorities are based,” Buss said. “A governance structure eliminates guesswork by enabling you to communicate consistently with your stakeholders about which projects you have prioritized and why.”

Join us for this important discussion on how implementing governance structures guides and simplifies decision making for ITSM as well as other areas – there may even be some surprises as to how deep into campus “infrastructure” some campuses go with their governance.

We welcome suggestions on topics for future programs. Got ideas? Contact us at netplus@internet2.edu.